Frequently Asked Questions

Please read our FAQ before sending us a message.

What are the delivery charges for orders?

We ship our products via USPS First Class or Priority Mail at $8.99 per order for domestic orders (USA) and $16.99 per order for USPS Priority Mail International for global orders. As indicated on the shopping cart checkout page, international price adjustment may apply depending on quantity and/or destination. Orders are shipped from Las Vegas, NV or California via our manufacturer. Please allow 3-5 days for Priority Mail delivery and 7 to 14 days for First Class delivery in the United States and 1 to 2 weeks for international orders.

Which payment methods are accepted?

You have the option to pay with a Credit or Debit Card after you click the “Checkout” button.

Tell me about your Jewelry Rewards program.

Jewelry Rewards are given ONLY to our registered customers. You can register for FREE. Jewelry Rewards are assigned exclusively to jewelry products at Jewelry Rewards will be deposited into your customer account within seven (7) working days upon an order. Jewelry Rewards are valid only at, and cannot be exchanged for cash. And it is not transferable to another customer. Shipping and tax is excluded.

How secure is shopping in the Online Shop? Is my data protected?

At your security and privacy are very important to us. This site’s order forms require users to give us contact information including an email address. Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested.

All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Payment gateway providers database only to be accessible by those authorized with special access rights to such systems, and are required to keep the information confidential. After a transaction, your private information (credit cards, etc.) will not be stored on our servers.

Tell me about your Replacement Warranty.

When we are out of stock on a returned item, we will issue a credit at the current sale value for the piece, in lieu of replacement. Customer pays for return shipping for replacements. *Please note, we reserve the right to refuse replacements to customers who are believed to be abusing this service.

If you are not 100% satisfied with your purchase within 7 days, you can return your order to for a refund. Returns include promotional or free pieces and must be unworn and in the state you received them. We want you to have the best possible online shopping experience with So if for whatever reason you’re not happy with your purchase, simply notify us and we will instruct you on how to return of your purchase.

How do I cancel an order?

Orders cannot be canceled once you have completed the checkout process. If you have accidentally ordered the wrong style of jewelry contact us as soon as possible with “exchange” in the subject line and we will make arrangements for an exchange.

Send us an email

Please allow 24 hours for a reply. Thank you.
[email protected] or (702) 335-0306 PST 9-5pm.